Technical+Troubleshooting+Resources

=Promethean Troubleshooting=

Having problems with your Promethean technology? Check out these handouts.





**ACTIVBOARD – How to clean?**

 * Do not use abrasive powders, soap, detergents or petroleum based cleaners or solventson the ActivBoard surface.
 * We recommend using dry-wipe marker board cleaner. Mr Clean Magic Erasers.
 * Water based cleaners containing ammonia, vinegar or citrus (e.g.,glass and counter cleaners) that leave no residual film areacceptable as a second choice. Please check the contents on the
 * container label prior to use.
 * Stubborn stains or accumulations from other contaminants such as fingerprint oil, dirt,dust or use of grease, pencil or permanent markers may require use of a detergentcleaner and a soft bristle brush. After such a cleaning it will be necessary to clean the surface two or more times with the approved whiteboard cleaner or denatured alcohol.

=Pen not working? Hub not working? You might have to reinstall the newest ActivDriver=

If you find that your pen does not work or your hub is not recognized, you should try to reinstall the driver. Please make sure to unplug the hub and USB cable from the board before doing the install. Click below to get the driver.

[]

If you find that your pen does not work or your hub is not recognized, you should try to reinstall the driver. Please make sure to unplug the hub and USB cable from the board before doing the install. Click below to get the driver.

[]