FAQs+-+Frequently+Asked+Questions

=Showing a You Tube Video=

Visit: http://www.prometheanplanet.com/en/professional-development/activtips/

Select: Embedding Video from the Activ Tips.

> 

**YouTube Access For Staff**
>  > >  **Effective immediately, www.youtube.com is now accessible within the KUSD instructional network for STAFF and for instructional use only.** >  > > To access YouTube content: >  > > **1. Go to** ** __[|http://www.youtube.com] __ ** >  > > 2. Click on the new option, "override the content filter" >  > > 3. Select how long you wish the override to be in effect (5 minutes through 30) >  > > 4. Enter your active directory log-in info with "kusd\" preceding your username. Example: "kusd\jsmith" >  > > 5. Enter your active directory password (This is the same as your email password) > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;"> > > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;"> > > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;">You will now have access to YouTube content. > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;"> > > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;">Please note: Should you select a 5 minute override, you are able to view content that exceeds 5 minutes. Once you are "in", videos will not just stop at the end of your 5 minute override. HOWEVER, once that video is completed, and you attempt to search further, you will be re-directed the LightSpeed filter and asked to override again. > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;"> > > <span style="list-style-image: initial; list-style-position: initial; list-style-type: none; margin-bottom: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0.5em; padding-bottom: 0px; padding-left: 3em; padding-right: 0px; padding-top: 0px;">It is important to know that all override access is recorded and logged the same as all web content accessed within the KUSD instructional network. YouTube access is provided as a professional resource and any/all staff use of it falls under KUSD Board Policy # 3535. = =

= Projector Troubleshooting =
 * 1) **The image is blurred and out of focus**
 * 2) Check that the projector lens cover has been removed.
 * 3) Check the focus has been adjusted correctly. This will either be a dial around the lens or an option on your remote control.
 * 4) The lens of the projector may need cleaning. If it needs cleaning use a dry soft cloth. Please do this with the projector switched off as you will be looking directly into the lens.
 * 5) You may be running your computer at a resolution that is not natively supported by the projector. For Sanyo projectors supplied by Promethean if the model number begins with an S (SW35 for example) then it is an SVGA projector and the image will look best at a resolution of 800x600 pixels. If the model number begins with an X (XE40 for example) then it is an XGA projector and the image will look best at a resolution of 1024x768 pixels.


 * 1) **The projected image is too bright**
 * 2) The projector includes controls to adjust its brightness and contrast settings. These are available in the projector menu.
 * 3) You can run the projector lamp in 'eco' mode. This mode is available in the projector settings and will run the lamp at a reduced brightness; this also extends the lifespan of the lamp.


 * 1) **The projected image is too dim**
 * 2) Ensure there are no bright sources of light shining onto the Activboard.
 * 3) Projector lamps degrade over time, and may gradually dim. The lamp may be due for replacement.


 * 1) **The projected image appears to be a distorted shape.**
 * 2) Due to the angle of the projected image the projector will include controls to adjust any distortion. This is called the 'Keystone' control. Press the keystone button on your remote control and use the arrow keys to reshape the image.


 * 1) **The projector isn't displaying the entire computer screen.**
 * 2) Ensure the computer is running in a suitable resolution for the projector (see 1d).
 * 3) Press the 'Auto PC' button on the projector remote control


 * 1) **The projected image is too big or too small.**
 * 2) Some projectors include a resize control on a dial around the projector lens.
 * 3) Fixed distance projectors (like the XE40) can only resize the image by moving the projector forward or backwards on the projector mounting.


 * 1) **The projector displays the message 'No Signal'**
 * 2) Check that the computer video cable is connected to both the computer and the projector, or any other video termination points along the cable path.
 * 3) Ensure the computer is in mirror/clone display mode. See article 10002uk for details.
 * 4) Press the 'Computer' or 'Input' button on the projector remote control to toggle to the correct input mode.
 * 5) Try another computer.


 * 1) **The image appears to be tinged yellow or purple, or appears 'blotchy'.**
 * 2) Try using another computer video cable
 * 3) The projector may need cleaning. Contact technical support with the serial number.

= = = = =__Promethean Projector Warning for Filters__=

There is then a checkbox to turn on or off the 'Projector Warning' or alter how frequently it is displayed.
====We do recommend, that this warning message is kept enabled if using an LCD projector that has been supplied by Promethean. The message is intended to help all users maximise the efficiency of their projectors.====

=NEW Inspire Driver (9/14/10)=

Within the last few weeks, Promethean has released a new driver. Many teachers have been experiencing issues with pens not working. If you are having pen issues, please read to learn how to install the new driver.


 * Step 1: Check what driver you currently have. Do this by clicking Activmgr (on top taskbar either a red or orange x) [[image:mckinleytechnology:Screen_shot_2010-09-14_at_2.18.22_PM.png caption="Screen_shot_2010-09-14_at_2.18.22_PM.png"]]Click on control panel.
 * At the bottom of that dialog box, it will say Version 5.x.x. If it is not 5.5.37, you are not up to date and need
 * to download it.
 * Step 2: Download the driver from PrometheanPlanet. www.prometheanplanet.com then click support>activdrivers and download (see image below)
 * [[image:mckinleytechnology:Screen_shot_2010-09-14_at_2.25.15_PM.png width="523" height="397" caption="Screen_shot_2010-09-14_at_2.25.15_PM.png"]]
 * Step 3: **UNPLUG YOUR USB CABLE THAT CONNECTS THE BOARD BEFORE INSTALLING DRIVER!!** Once you unplug, double click the driver icon and follow the onscreen instructions.
 * Step 4: Plug your USB cable back in. Look at the Activmgr symbol in the top taskbar. If it is orange, you are good to go.

= = =__Promethean's Tech Support__ Will be closed the last Wednesday of the month from 10:00 a.m. to 11:00 a.m central time. (10/06/10)=

= **If you are having issues with Promethean Planet, the company is aware and dealing with the situation! (10/06/10)** =

= **Inspire Crashing When Opening the Resource Browser (10/5/10)** = = ** It has come to my attention that some teachers are having the issue that when you open the resource browser, Inspire crashes. This seems to only be happening on the new computers (a Snow Leopard issue). If this is happening to you, follow these instructions: ** =
 * 1) Close Inspire
 * 2) Double click on the hard drive
 * 3) Select Users>Shared>Promethean>ActivInspire
 * 4) Delete the file called Promethean_resource_data.db
 * 5) Restart your computer
 * 6) Open Inspire back up and open the resource browser
 * 7) type anything in the search box
 * 8) It will ask you to index, say yes. This will take up to 10 minutes.
 * 9) Close Inspire and reopen it. Click on the resource browser to see if it worked.


 * Page Notes -** **(10/06/10)**
 * Are you seeing black lines running through the page note on your PC?**

1. In Browser, Select Flipchart thumbnail page with the problem Page Note 2. Press Page Reset on each of the page thumbnails 3. Save Flipchart 4. Close and Reopen //If it does not fix the issue, go back to 16 bit mode on the display on your PC.//
 * Fix**:

= = = = = = = = =**Sharing KUSD Flipcharts Please Share Your Flipcharts**=

**Upload your flipchart to public folders in the Promethean section.**
Log in to Your KUSD email. Go Outlook Web Access and click on Public Folders. Select Promethean Flipcharts. 1. Select Grade Level Folder 2. Select Content Area Folder 3. Select New Post 4. Fill In Subject Line: ie., Gr. 8, Pre Algeber CH. 6 L. 8 5. Attach Flipchart and Post This is an area for the entire district to share flipcharts, so you may browse and see what others in the district are using as well as share with them. = = =Projectors= Using the Remote, Hold down Menu and Image for 30 seconds and point to lens of projector. This will reset the projector.
 * Resetting the Projector**

=**Turning Off the Clean Filter Message**=


 * 1) ======Go to Activmgr (located on the top of your menu bar or in Applications/Promethean Folder======
 * 2) ======Select Projector Tab In the Activmgr control dialogue box======
 * 3) ======Check Projector Warning======
 * 4) ======Set Display for Fortnightly (every 2 weeks)======
 * 5) ======Click on tiff image to see an example of the dialogue box.======



**"MY FLIPCHART WON'T SAVE!!"**
Try the following: 1) Rename it 2) Try saving it to a different location (flashdrive vs documents folder, or documents folder vs desktop) 3) If it's really big and contains a lot of media and actions try saving it as 2 or 3 separate flipcharts

**My Resources are not showing up in Inspire.**
>
 * <span style="font-family: Calibri,Verdana,Helvetica,Arial; font-size: 11pt;">Start Inspire.
 * <span style="font-family: Calibri,Verdana,Helvetica,Arial; font-size: 11pt;">Click the Resource Browser:.
 * <span style="font-family: Calibri,Verdana,Helvetica,Arial; font-size: 11pt;">Click Shared Resources:.
 * <span style="font-family: Calibri,Verdana,Helvetica,Arial; font-size: 11pt;">On the same line as Shared Resources click the button to locate the Shared Resources. ...
 * <span style="font-family: Calibri,Verdana,Helvetica,Arial;"> The Shared Resources should be in: Hard Drive, Users, Shared, Promethean, ActiveStudio. If there isn’t an ActiveStudio folder, then look in ActiveInspire.